Free Trial & Returns
At Dourxi, we truly believe that a good night's sleep starts with the right mattress. The perfect mattress does more than just support your baby's sleep — it restores their energy, soothes their mind, and prepares them for a brand new day. That’s why we warmly invite you to experience our mattresses in your own home for your lovely little one, for 90 days, risk-free. What's more, We offer a 10-year limited warranty.
We want your little one to sleep soundly — not just with our mattress beneath your baby, but also with complete peace of mind. Take all the time you need to explore the comfort, the support, and the quality of our products. Let every night of rest guide your decision. After all, the best judge of whether a mattress is right for you is not us — it's your baby's body.
Cancellation
It normally takes 1-2 business days for us to dispatch your order.
Order cancellation is possible only for orders that have not yet been processed or shipped. If you submit an order cancellation request before the order has been processed and shipped, you will receive a full refund. Unfortunately, if the order has already been shipped, it cannot be cancelled. Send us an E-mail, so we can offer a solution immediately for your order, etc.
Enjoy 90-day Risk-Free Trial
Day one starts when your mattress is delivered.
Let your baby try the Dourxi mattress for at least 4 weeks.
Contact us if you have any questions when using. We'll reply to you asap.
If you are dissatisfied within 90 days, easily start the refund process!
Your 90-day trial begins the day your Dourxi mattress arrives at your doorstep. From that moment on, your baby has more than two months to sleep on it, completely risk-free, and decide whether it's truly right for your baby.
However, we recommend giving your mattress a little time to settle. Like many high-quality foam mattresses, your Dourxi needs a short period to fully expand and regain its intended shape and support after being compressed for shipping.
That's why we suggest waiting 48 hours after unboxing before your baby begins its proper sleep journey. During this time, the mattress will gradually adjust, ensuring that when your baby finally lie down on it, it experiences the comfort and support it was designed to deliver.
It’s simple. With Dourxi, you can take advantage of our 90-day trial and decide for yourself whether our mattress truly meets your expectations.
If, after your baby's sleeping on it, you come to feel that Dourxi isn't the right fit for it, just reach out to our customer service team at service@dourxi.com. We’ll refund you 100% of the purchase price — no hassle, no hidden conditions.
That said, we believe a good crib mattress takes time to reveal its true comfort. Your baby needs a little while to adjust to new sleeping surfaces, so trying out a mattress for just a few days may not give it the full picture.
For that reason, we recommend giving your mattress at least four weeks before making a decision. Let your baby sleep on it and see if it fits or not.
We understand that it may be disappointing to hear that we don't have a physical store available at the moment. However, please don't let that worry you — we've made shopping for a mattress completely stress-free. With just one click, a package will be delivered right to your door.
We know that not being able to try the mattress in person before buying might feel uncertain, but that's exactly why we offer our 90-day home trial. Your baby will have plenty of time to truly experience the Dourxi mattress in your own home, on your own terms.
And if for any reason you find that it doesn't suit your baby, simply send us an email, and we will guide you through the refund process — no pressure, no hassle.
No, it doesn't. We want your baby to have the best sleep possible and that should not include sleeping on noisy plastic. The mattress is vacuum sealed in plastic and roll packed for delivery to your home.
Upon receiving your new mattress, carefully remove the plastic wrap using our handy cutting tool included in your Welcome-package.
A guideline for how to properly unwrap your Dourxi is provided in your package as well. Within a few minutes, your mattress will magically self-inflate and will be ready for your baby to sleep on.
Don't worry! We're here to help resolve the issue right away. Dourxi offers a 10-year limited warranty so that you can be confident of our mattress and have time to see if it's right for your baby. Our warranty covers all manufacturing defects: sagging, dips, waves, bumps, and decompression issues. To start a product quality claim, reach out to our Customer Experience team at service@dourxi.com.
If you ever decide that your Dourxi mattress isn't the right fit for your baby, returning it is simple and hassle-free. Just reach out to us at service@dourxi.com. To help us assist you as quickly and efficiently as possible, please be sure to include your order number in the email. This will allow our customer service team to locate your purchase right away and guide you through the return process without unnecessary delays. We're here to help, every step of the way.
Have a Return/Exchange?
1. Submit your request
Log in to your account and click "Return Items" to initiate a return or exchange. Fill in the required details and submit your request.
2. Request review
We will review your application and let you know whether it is approved or rejected. You'll receive our decision via email.
3. Ship the item back
Once your return is approved, please send the item to our US warehouse with any courier you like.
Who will pay the return shipping fee?
1) You are responsible for the shipping cost if the return is due to personal reasons (e.g., change of mind, wrong size ordered, etc). The exact fee depends on the carrier you choose.
2) We will cover the shipping cost if the issue is on our side – for example, if the item arrived damaged, defective, or does not match what you ordered. In this case, we will reimburse your return shipping fee after we receive the package.
After you ship the item, please email us the return tracking number so we can monitor the delivery.
4. Inspection and confirmation
When we receive your package, we will inspect the item and send you an inspection report via email as your receipt confirmation. This email will also clearly state whether your return or exchange request is approved.
5. Refund or exchange
Refund: If approved, we will issue a refund to your original payment method. Please allow up to 5 business days for the refund to appear in your account (processing times may vary by your bank or payment provider).
Exchange: If you requested an exchange, we will ship the new item to you and send a separate email with the new tracking number.
Important notes:
Keep the return tracking number safe – it helps us locate your package quickly.
If you have any questions during the process, feel free to contact our support team – we're happy to help.
Our friendly customer support team is here to guide you through every step of the return process and answer any questions you may have along the way.
How to reach us:
Email: service@dourxi.com (Please remember to include your order number so we can assist you more efficiently)
Service Hours:
Monday – Friday, 10:00 AM – 6:00 PM (EST)
We're committed to making your experience fair and transparent, whether you keep the mattress or decide to return it.